You can find the Hwb in Bangor City centre, next to the bus station. There is free parking directly next to the hub.
The Hwb is open to everyone and is a safe space where you can get help and advice on a wide range of social and wellbeing matters.
Opening times: Monday-Friday 9.30am – 4pm on a drop-in basis.
The Hwb has meeting and activity spaces for hire throughout the day, evenings and weekends. Both rooms have large display screens that can link up with your laptop. There is free wifi to accommodate virtual meetings. We also have a small kitchen.
There is limited free parking directly outside the hub, along with benches and green space to accommodate small outside events (with the permission of Bangor City Council).
You can contact the Hwb in person during opening hours, by emailing hwb.hub@bangorcitycouncil.com or calling 01248 352421. Facebook
Since its launch in April 2025, Hwb Dinas Bangor has become an essential lifeline for people across the city.
Located next to the bus station at the former Caffi Hafan building and operated by Bangor City Council in partnership with a wide network of voluntary-sector and community organisations, the Hwb provides a welcoming and inclusive space where residents can seek help, support, and connection.
What Hwb Dinas Bangor Offers
Hwb Dinas Bangor brings together a comprehensive range of support services under one roof:
In addition to support services, Hwb Dinas Bangor offers meeting and event spaces, complete with large screens, Wi-Fi, kitchen facilities, and green space for outdoor events, available free of charge to local community groups and organisations. This makes the Hwb not only a service centre but a hub for community connection and collaboration.
Achievements & Impact
Hwb Dinas Bangor’s impact continues to be significant. Since opening, the centre has welcomed over 9,000 visits from people seeking support, advice, or simply a friendly conversation.
Thanks to collaboration with 47 partner organisations, including health and social-welfare teams, outreach services, educational partners, and community groups, the Hwb ensures a broad and diverse range of expertise is available to the people of Bangor.
Ongoing initiatives include regular digital-skills drop-ins, outreach sessions with North Wales Police under the Cuppa with a Copper scheme, suicide-bereavement and mental-health support through specialist local providers, and joint work with schools such as Ysgol Friars to support young people’s wellbeing.
A resident recently shared:
“I come here mainly for my mental health and to meet new people, just to have a break from everything else. It’s a nice place to come to, easy to get to, and loads of people come here. We make new friends, and we can chat about our problems and things like that.”
As one of the driving leaders behind the initiative, Lisa Goodier, Bangor Deputy City Director, said:
“Hwb Dinas Bangor reflects what’s possible when a community comes together to care for one another. Every person who walks through the door is welcomed without judgment, and we’re proud to provide a space that delivers dignity, support, and hope to those who need it most.”
She added: “Many people need support that isn’t statutory - help with housing, family pressures, substance challenges, or general wellbeing. The Hwb is here to reach people early, before their mental or physical health becomes a crisis, and to help them live their best life.”
“Hwb Dinas Bangor is easy to drop into - relaxed, welcoming, with no appointments needed. People can chat, have a paned, or access support from over 45 expert partners. They only have to tell their story once, and we work with them so they build resilience and confidence for the future.”
“We lead with kindness and compassion, not judgement; that’s what changes lives.”
The centre continues to fulfil the aspirations of community leaders, volunteers, and residents who, back in early 2024, called for a central, accessible hub to meet the city’s varied and urgent needs.
Why Hwb Dinas Bangor is Unique
2026 Looking Ahead: Growth, Partnerships & Expanded Access
Hwb Dinas Bangor continues to plan the next stages of its development.
Future goals include strengthening collaborations with Ysbyty Gwynedd and Betsi Cadwaladr University Health Board to widen access to physical and mental-health support; deepening partnerships with local schools, including expanding talks and mental-health awareness sessions at Ysgol Friars; continuing to support projects such as Actif Bangor, Hwb Westend (children and young people up to age 18), and other local youth and community groups; extending opening hours, including potential evening and weekend access subject to securing additional funding; and encouraging donations, grant funding, and volunteering to help the Hwb grow and strengthen its reach.
Dr Martin Hanks, Bangor City Director, highlighted the importance of the Hwb for Bangor’s future:
“Hwb Dinas Bangor is unique within our city and has already proven itself indispensable. Its success shows the power of partnership - between the Council, our health and social-care partners, our voluntary organisations, and the people of Bangor themselves. With the right support and funding, we can expand access even further, ensuring the Hwb is here for everyone, whenever they need us.”
He also reflected on its impact:
“It’s really inspiring and exciting to come here and see the real-world difference that’s being made by the team to the ordinary people of Bangor.”
Opening Hours and Access
Hwb Dinas Bangor stands as a testament to what is possible when a community pulls together to ensure no one is left behind. Whether you need help, know someone who does, or want to play your part as a volunteer, partner, or supporter, the door is open for everyone.
Hwb Dinas Bangor welcomes residents on a drop-in basis during the following times: Monday to Friday, 9.30am to 4pm.
No appointment is required – simply drop by for a friendly chat, advice, referral, or a cup of tea.
Residents can also get in touch via hwb.hub@bangorcitycouncil.com or by calling 01248 352421.
About Hwb Dinas Bangor
Hwb Dinas Bangor was established in April 2025 in response to increasing community need for accessible, integrated support services in Bangor. The Hwb is operated by Bangor City Council in partnership with voluntary, statutory, and community organisations. Its mission is to provide a central, inclusive space where residents can access advice, support, and opportunities for personal and community wellbeing.
About Bangor City Council
Bangor City Council leads and supports a wide range of community initiatives, working in partnership with local organisations to improve resident wellbeing, strengthen resilience, and foster a thriving and inclusive city.
Statistics & Data
Case studies from individuals supported by the Hwb are available upon request.
For media enquiries or further information, contact: Medi Parry-Williams medi@mpwmakingplaceswork.co.uk.
Bangor’s new community hub, Hwb Dinas Bangor, has already become a lively, welcoming centre at the heart of the city. Since its launch in April and formal opening on 18 July, more than 1,700 residents have stepped through its doors in search of advice, support, or simply a friendly conversation.
The Hwb’s location at Tan-y-Fynwent, adjacent to the city bus station, makes it easily accessible and convenient to reach. Once inside, visitors find an open and friendly space where no appointment is required. Support is offered on a drop-in basis, covering everything from housing and mental health to digital skills, employment advice, and wellbeing.
In total, 47 partner organisations are now engaged, ensuring there is always something new to discover and a wealth of expertise on hand. Epilepsy Wales will be joining in September, and the Prison and Probation outreach service began several weeks ago. Weekly outreach has also started at the Bangor African Society, ensuring the Hwb takes its services to residents who don’t always visit the city centre.
As part of North Wales Police’s Clear, Hold, Build strategy, PC Dewi and PCSO Mark were at the Hwb Dinas Bangor recently for the ‘Cuppa with a Copper’ session. Visitors joined them for tea or coffee and had the chance to discuss any issues or concerns, with the team being on hand to help.
One of the most popular fixtures in the August timetable has been the Digital sessions every Wednesday morning. These informal drop-ins give people the chance to get hands-on help with their phones, tablets, or computers, whether that’s learning how to set up email, navigating online services, or just building confidence with technology. The atmosphere is friendly and patient, making it as much a social encounter as a learning opportunity.
The centre’s success is built on collaboration. Services such as iCan mental health support, Enfys Alice Suicide Bereavement Support, homeless and housing advice support, and wellbeing workshops are delivered by local agencies under one roof, allowing residents to address multiple needs in a single visit.
The Hwb also opens its facilities to local groups, offering free meeting rooms, presentation screens, Wi-Fi, a kitchen, and even an outdoor green space. Organisations are encouraged to bring pop-up banners and leaflets, turning the building into a hub of shared knowledge and partnership.
Volunteers are at the heart of this work, welcoming visitors, helping with events, and offering support. Bangor City Council is keen to welcome more residents to the team, stressing that no specialist experience is needed, just the willingness to listen and be part of something that is making a difference.
As summer turns to autumn, the Hwb team is already planning an expanded programme of events, with more activity days, themed awareness weeks, and seasonal celebrations. If the first month is anything to go by, Hwb Dinas Bangor is on its way to becoming an essential fixture in the life of the city, a place where support, skills, and community spirit meet under one roof.
Lisa Goodier, Head of Partnerships and Transformation at Bangor City Council, stated, “Our primary goal is to support our residents in living their best lives, regardless of their current circumstances, while also helping them to become or remain independent in the future.
“We provide Hwb services with kindness and compassion, without judgment, welcoming residents from all walks of life, no matter what their journey looks like.”
The centre is open Monday to Friday, 9.30am to 4pm. For information or to get involved, call 01248 352421 or email hwb.hub@bangorcitycouncil.com
Picture shows Lisa Goodier, Cllr Elin Walker-Jones, Cllr Delyth Russell Deputy Mayor and Dr Martin Hanks, City Director all from Bangor City Council.
For further information please contact Lyn Parry at Bangor City Council on 01248564168.
For any media enquiries, please contact Medi Parry-Williams on 07464097587.
A remarkable community service is quietly transforming lives in the heart of a North Wales city. Hwb Dinas Bangor is a collaborative initiative led by Bangor City Council, alongside voluntary sector partners and local community groups, which offers essential health, wellbeing, and social support to residents in a compassionate and welcoming environment.
With a strong ethos of inclusion and empowerment, Hwb Dinas Bangor acts as a lifeline for individuals and families facing a variety of challenges. Whether someone is struggling with food insecurity, housing instability, mental health issues, or simply seeking guidance, the Hwb provides a supportive space to find real help.
Lisa Goodier, Head of Partnerships & Transformation, Bangor City Council, said:
“Hwb Dinas Bangor reflects what’s possible when a community comes together to care for one another. We’re proud to support a space that delivers dignity, support, and hope to those who need it most.”
A Hub of Support and Opportunity
Through a network of trusted delivery partners, the Hwb offers a wide range of services, including:
This wide-ranging support ensures that everyone, from young families to elderly residents, can access the help they need under one roof.
A Space for the Community
In addition to support services, Hwb Dinas Bangor is also a space for connection. Local groups and organisations can book meeting rooms or host clubs in a welcoming setting equipped with large screens, laptop connectivity, and free Wi-Fi, making the venue the ideal setting for in-person or virtual gatherings.
All space is free to hire, removing barriers between organisations and residents.
The Hwb is located in the former Caffi Hafan building, which is owned by Bangor City Council.
Easy to Access, Ready to Help
Hwb Dinas Bangor represents the power of community collaboration, bringing together services, resources, and compassion to make a meaningful difference. Whether you need a helping hand or want to get involved, the Hwb is here for you.
Getting support is simple and accessible:
Drop in during opening hours: Monday–Friday, 9.30 am - 4 pm
Self-refer or refer others via email: hwb.hub@bangorcitycouncil.com
Call: 01248 352421 during office hours or leave a message anytime
Looking to give back?
Hwb Dinas Bangor are on the lookout for passionate, community-minded people to join their team of volunteers. Whether you can spare a few hours a week or more, there’s a place for you at the Hwb.
From helping local residents navigate services to supporting events, offering a friendly face and simply being someone to talk to, volunteers are the heartbeat of Hwb Dinas Bangor.
Volunteering at the Hwb is a chance to make a real difference, meet amazing people, and gain valuable skills, all while supporting your local community.
Ready to get involved? Please contact hwb.hub@bangorcitycouncil.com or call 01248 352421.
Picture shows: Carwyn Davies Administration Officer, Lisa Goodier Head of Partnerships & Transformation and Dr Martin Hanks City Director, from Bangor City Council.
